Rental Process FAQ's
Avalon Event Rentals aims to make your event planning and event rental process as smooth and stress-free as possible. To facilitate that, we have answered all our most frequently asked event rental questions here. Can't find the question and answer you're looking for in our list of FAQs? Just give us a call on 250-861-1575, or toll free on 1-800-640-3190.
When should I reserve?
You can never plan too early to ensure availability. All rentals are based on a first come first serve basis.
How does pricing work?
Most prices quoted are for a daily, (single use) event. If your needs are longer term, please call our office for pricing. Items returned unused will not be refunded.
Is a deposit required?
Yes, we do require a 50% non-refundable booking fee. Your booking fee is applied to the total of your rental bill.
When and how do I pay?
The balance must be paid in full before the rentals will be released or delivered. We accept cash, Visa, MasterCard, and company/personal cheques. We also require a credit card on file as security on all rental orders.
Can I change or cancel items?
Reductions in quantity up 25% the originally booked amount are accepted without penalty up to 7 days prior to the event. Changes after 7 days will incur rental fee. The purpose of this policy is to ensure accuracy in your order. In the event of cancellation, the booking fee will be forfeited.
What is my responsibility for merchandise return?
Responsibility for rented equipment remains with the renter from the time of receipt until the time of return. When returned, all china, flatware, and glassware should be free of foods and liquids, and sorted and repacked in the same containers in which they were received. Linens should be refuse free, and dry to prevent staining and mildew. Please ensure that all equipment is secure and protected from the weather while it is in your possession. Charges will apply for damaged, broken and missing items including packaging materials.
* Note: Please ensure your order is complete. We do our best to make sure your order is accurately packed. If you discover any missing or damaged items, please contact us immediately as we cannot accept quantity disputes after an event is completed.