Kelowna: 250.861.1575

Vernon: 250.541.0945


Delivery

Delivery

You've rented your wedding or event tent and all the accessories to go with it, but now what? Who, what, when and how will it be delivered to your event? All your rental supplies delivery questions answered here - and rest assured that Avalon Event Rentals aims to provide a stress-free event delivery experience.

Do I need to be present to receive a delivery?

No,  but if you will not be home to receive a delivery, we do require that you call us with instructions as to where to leave the equipment. Please advise us of pets, gates, etc. which may present a problem prior to our arrival.

What can I expect when the truck arrives?

All standard delivery and pickup charges are based on a tailgate or ground floor delivery and pickup. If a delivery must be taken to a specific area, floor or upstairs, arrangements must be made in advance and additional charges will apply. Our staff is instructed to neatly stack the items in a mutually convenient location. Additional charges will apply if the rentals are not left for pickup in the same way they were delivered; tables and chairs disassembled, plates back in crates, glassware in racks, etc..

When will the delivery be made?

You may request morning delivery (between 8am and noon) or an afternoon delivery (between noon and the last delivery of the day.) Deliveries will be made within these time periods. If you have special delivery requests, we will do our best to accommodate you. If a specific delivery time is requested, additional charges will apply. After hours delivery as well as complete setup and take down services are also available at an additional charge.

*All delivery orders must be paid in full before they will leave the warehouse. Orders which have a balance owing may not be delivered if we cannot contact you for payment.

Need Extra Service?

Planning an event can get pretty hectic. At Avalon, we understand that and work to ensure that your party goes off without a hitch. We are pleased to offer extended services to make your life easier. Some of these services require an additional charge.

Porter Service

This service provides for staff onsite during your event to count, sort, and repackage our rental items.

On-Site Consultation

When planning a function, it is often easier to have one of our rental professionals on site to help you with your planning. We will measure and determine the appropriate tenting for your space and provide insight to any further details that you should consider when planning your event. Often simple things will be overlooked and with our experience we will try to ensure that all of your bases are covered and no unexpected problems will arise. Put our experience to work for you. After an on-site consultation we can provide you with a complimentary PartyCAD Design and Event Layout.

Event Layout and PartyCAD Design can be provided for any event to help you visualize the event prior to the day of set up. When every square inch counts, we will plot it out for you to help you determine the optimal layout.


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