Any items missing from your order must be reported to Avalon Event Rentals.
If at time of delivery items are missing the information may be given to the delivery driver. If an item is discovered after the driver leaves, please call an Avalon sales associate at (250) 861-1575. If it is after standard business hours please leave a message. We cannot accept quantity disputes after the event.
The most challenging part of the event rental business is having missing equipment at the end of an event. It would be great if you as the client were present at delivery and/or pick up but quite often it is not the case. Generally we are left to count in the items and we quite often find shortages. When this happens we as the rental company and you as the renter question what happened to the equipment. It is rare for us to miscount as we count when the order is filled, it is checked and it is counted in the field and again when returned to the warehouse. In the case a dispute we will do an inventory count if you would like.
As you can appreciate many people handle the equipment before, during and after an event. Catering staff can misplace items, clean up crews can throw things in the garbage and the possibilities are endless.
Linens
We provide "blue" linen bags to return linens in but unfortunately linens have often been placed in garbage bags and mistakenly thrown out. As a rental company we can only work off the count-in and return count. The rest is beyond our control.
Quite often linens are returned with stains, wax damage, or holes and customers will be notified of these damages. For the most part the "damage waiver" will cover off minor stains and wax damage but additional cleaning charges may apply if the linen is not re-rentable and/or it will be charged to the customer at replacement rates.
Missing Item Charges and Process
Once items are identified as missing we will contact you and inform you of the items and the quantity.
We will ask that you try to find and return the items within 48 hours as we may need to re-rent these items following your event.
If not returned we will charge your credit card for the replacement
If the item is returned within 30 days we will credit your credit card the amount charged.
