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The Rental Process |
Event Rentals Delivery
Is delivery available?Delivery and Pickup is available at reasonable rates. Avalon's delivery fleet includes 4 trucks, a van and 4 trailers. Do I need to be present to receive a delivery?All delivery orders must be paid in full before they will leave the warehouse. Orders which have a balance owing may not be delivered if we cannot contact you for payment. If you will not be home to receive a delivery, please call us with instructions as to where to leave the equipment. Please advise us of pets, gates, etc. which may present a problem prior to our arrival. What can I expect when the truck arrives?All standard delivery and pickup charges are based on a TAILGATE or GROUND FLOOR delivery and pickup. If a delivery must be taken to a specific area, floor or upstairs, arrangements must be made in advance and additional charges will apply. Our staff is instructed to neatly stack the items in a mutually convenient location. Additional charges will apply if the rentals are not left for pickup in a neat stack with the tables and chairs disassembled. When will the delivery be made?You may request morning delivery (between 8am and noon) or an afternoon delivery (between noon and the last delivery of the day.) Deliveries will be made within these time periods. If you have special delivery requests, we will do our best to accommodate you. If a specific delivery time is requested, additional charges will apply. After hours delivery as well as complete setup and take down services are also available at an additional charge. Need Extra Service?Planning an event can get pretty hectic. At Avalon, we understand that and work to ensure that your party goes off without a hitch. We are pleased to offer extended services to make your life easier. Some of these services require an additional charge. Porter ServiceThis service provides for staff onsite during your event to count, sort, and repackage our rental items. On-site ConsultationWhen planning a function, it is often easier to have one of our rental professionals on site to help you with your planning. Put our experience to work for you. Event Layout and CAD DesignWhen every square inch counts, we will plot it out on paper.
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