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The Rental Process |
The Event Rental ProcessAvalon is your Okanagan Event Rentals Specialist. Since 1992, our reputation for service, dependability, and quality products has made us the industry leader. Our award winning staff is here to assist you in planning a successful event. Give us a call or drop in to our showroom to view the large selection of rental items on display.
When should I reserve?You can never plan too early to ensure availability. All rentals are based on a first come first serve basis. We require a 50% non-refundable booking deposit for tenting; 25% for all other rental equipment. How does pricing work?Most prices quoted are for a daily, (single use) event. If your needs are longer term, please call our office for pricing. All charges are for time out whether the equipment is used or not. How and when do I pay?Your booking deposit is applied to the total of your rental bill. The balance must be paid in full before the rentals will be released. This applies to delivery orders also. Tent orders must be paid in full the Monday prior to the event. We accept cash, Visa, MC, and company/personal cheques. We also require a credit card as security on all rental orders. Can I change or cancel items?Reductions in quantity are accepted without penalty up to 7 days prior to the event. Final changes must be made 2 days prior to your event. The purpose of this policy is to ensure accuracy in your order. In the event of cancellation, the booking deposit will be forfeited. What is my responsibility for merchandise return?Responsibility for rented equipment remains with the renter from the time of receipt until the time of return. All china, flatware and glassware should be free of food, sorted and repacked in the same containers in which they were received. Linens should be refuse free and dry to prevent staining and mildew. Please ensure that all equipment is secure and protected from the weather while it is in your possession. Charges will apply for damaged, broken and missing items including packaging materials. * Note: Please ensure your order is complete. We do our best to make sure your order is accurately packed. If you discover any missing or damaged items, please contact us immediately.
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